Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer. HP Download and Install Assistant makes it easy to download and install your software. Now take a needle nose pliers and towards the back in the opening is the belt that moves the scanner. Cleaning it worked great. HP in my experience has the most problems in a scanner printer. Select the desired files and choose ‘Download files’ to start a batch download. Thank you for your patience.

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Thank you for your patience.

Remove selected files Download files. Javascript is disabled in this browser. Select an operating system and version to see available software for this product. Gee I could have sworn I wrote those directions at least 20 times on this site over the last few years.

Select all Deselect all. Followed the directions and its now scanning.

Operating System – Windows 7, Windows 8, Windows 8. Didn’t know many has the same problems too. It may look clean but it has a film on it that prevents the scanner from calibrating.

Select your desired files and a list of links will be sent by email. Choose ‘Refresh’ to update the list.

HP Customer Support – Software and Driver Downloads

HP has scanned your product but currently has no suggestions for driver updates. The Virtual Agent is currently unavailable.

Lets try to make this as easy as possible. How does HP install software and gather data? Please verify your product is powered on and connected, then try again in a few minutes. HP in my experience has the most problems in a sdanner printer. Not sure which drivers to choose?

HP LaserJet Scanner Error | FixYourOwnPrinter

The list of all available drivers for your product is shown above. Remove the screw and remove the plastic piece and then remove the strip of glass. Email list of drivers. Please try again shortly.

Privacy Policy Terms of Use. I had a film on the mirror, nothing seemed to work until I got out the alcohol prep pads. Let HP identify any out-of-date or missing drivers and software.

HP LaserJet 3380 Scanner Error

Open download list Turn the power off. Move the belt a little at a time until it moves the scanner almost over the opening and then use your fingernail to move it over the opening.

This tool applies to Microsoft Windows PC’s only. Cleaning it worked great. But yeah most the time just cleaning it really good will do the trick. Cleaned it well, cleaned the glass the best I could, and it worked!

HP LaserJet All-in-One Specs – CNET

Please follow the direction as stated below. Please make a different selection, or visit the product homepage. Or turn on and turn off repeatedly almost 20 times for moving scanner to the opening Look down and you will see a mirror right side gab under the scanner light. Lift up the adf cover and look on the left side and you will see a small strip of glass covered by a platic piece with one screw in the middle.